Terms of Service

1. Introduction and acceptance of terms

These terms of service ("Terms") govern your use of vow.day, a platform that connects couples planning a wedding with wedding suppliers in Ireland (the "Service"). vow.day is operated in the Republic of Ireland.

By creating an account, browsing supplier listings, or making or accepting a booking through vow.day, you agree to be bound by these Terms. If you don't agree with any part of these Terms, please don't use the Service.

2. Description of service

vow.day is a marketplace that lets couples search for wedding suppliers (photographers, videographers, florists, hair & makeup artists, bands, DJs, caterers, cake makers, transport providers, and venue stylists), message them, request or instantly book their services, sign contracts, and pay deposits and balances online.

We provide the platform that connects couples and suppliers — we are not a party to the contract for wedding services itself, which is formed directly between the couple and the supplier.

3. User accounts and registration

To use most of the Service you'll need to create an account as either a couple or a supplier. You're responsible for keeping your login details secure and for all activity that happens under your account. You must provide accurate information when you sign up and keep it up to date.

You must be at least 18 years old to create an account. One account per person or business — please don't create duplicate accounts to get around limits or restrictions we've put in place.

4. Supplier listings and accuracy

Suppliers are responsible for the accuracy of their own listings — business name, pricing, availability, portfolio photos, and descriptions of the services they offer. Listings must accurately represent the supplier's real business and real availability.

We don't independently verify every claim a supplier makes (aside from any features explicitly labelled "Verified"), so couples should use their own judgement — read reviews, ask questions, and confirm details directly with a supplier before booking.

5. Booking and payment terms

When a couple books a supplier through vow.day, a 20% deposit of the total agreed fee is required to confirm the booking. The deposit is paid securely through our payment processor, Stripe, and a 10% platform fee is applied to the deposit amount to cover the cost of running vow.day. The remaining balance can be paid to the supplier directly, or through vow.day at no additional platform fee.

Cancellation policy:

• If the couple cancels a confirmed booking, the deposit is non-refundable.
• If the supplier cancels a confirmed booking, a full refund of the deposit is issued to the couple.

Beyond the deposit itself, any further cancellation or rescheduling terms (e.g. balance payment obligations closer to the wedding date) are a matter between the couple and the supplier, and may be set out in the contract generated for that booking.

6. Prohibited conduct

You agree not to:

• Use the Service for any unlawful purpose, or in a way that infringes anyone else's rights.
• Post false, misleading, or defamatory information — including fake reviews or listings.
• Attempt to circumvent vow.day's booking or payment process to avoid platform fees.
• Harass, threaten, or abuse other users, including through messages sent on the platform.
• Scrape, copy, or reuse content from the Service without permission.
• Attempt to interfere with, disrupt, or gain unauthorised access to the Service or its systems.

We may suspend or terminate accounts that breach these rules.

7. Intellectual property

The vow.day name, logo, and platform design are owned by us and may not be used without permission. Suppliers retain ownership of the photos, videos, and text they upload to their own listing, but grant us a licence to display that content on the Service (and in reasonable marketing of the Service) for as long as their listing is active.

8. Limitation of liability

vow.day provides the platform that connects couples and suppliers, but we're not responsible for the quality, safety, legality, or delivery of the services a supplier actually provides — that relationship and agreement is between the couple and the supplier.

To the maximum extent permitted by law, vow.day is not liable for any indirect, incidental, or consequential loss arising from your use of the Service, including disputes between a couple and a supplier. Nothing in these Terms limits any liability that cannot legally be limited or excluded under Irish law.

9. Privacy and data

Our use of your personal data is described in our Privacy Policy, which forms part of these Terms.

10. Governing law

These Terms are governed by the laws of the Republic of Ireland, and any disputes arising from them will be subject to the exclusive jurisdiction of the Irish courts.

11. Contact information

Questions about these Terms? Get in touch at hello@vow.day.

12. Changes to these terms

We may update these Terms from time to time as the Service evolves. If we make material changes, we'll update the "Last updated" date above. Continuing to use vow.day after changes take effect means you accept the updated Terms.