Terms of Service

1. Introduction and acceptance of terms

These terms of service ("Terms") govern your use of vow.day, a platform that connects couples planning a wedding with wedding suppliers in Ireland (the "Service"). vow.day is operated in the Republic of Ireland.

vow.day is a trading name of AMP SYNC LTD, a company registered in Northern Ireland, United Kingdom (Company No. NI739404). Registered office: 10 Baltreagh Road, Lisnaskea, County Fermanagh.

By creating an account, browsing supplier listings, or making or accepting a booking through vow.day, you agree to be bound by these Terms. If you don't agree with any part of these Terms, please don't use the Service.

2. Description of service

vow.day is a marketplace that lets couples search for wedding suppliers (photographers, videographers, florists, hair & makeup artists, bands, DJs, caterers, cake makers, transport providers, and venue stylists), message them, request or instantly book their services, sign contracts, and pay deposits and balances online.

We provide the platform that connects couples and suppliers — we are not a party to the contract for wedding services itself, which is formed directly between the couple and the supplier.

3. Geographic availability

The Service is currently available only to couples and suppliers based in, and whose weddings or business operations are located in, the Republic of Ireland. We do not currently offer the Service outside the Republic of Ireland.

When creating an account, you'll be asked to confirm that you and, where relevant, your wedding or business are based in the Republic of Ireland. Providing false information about your location to access the Service is a breach of these Terms and may result in your account being suspended or terminated.

4. User accounts and registration

To use most of the Service you'll need to create an account as either a couple or a supplier. You're responsible for keeping your login details secure and for all activity that happens under your account. You must provide accurate information when you sign up and keep it up to date.

You must be at least 18 years old to create an account. One account per person or business — please don't create duplicate accounts to get around limits or restrictions we've put in place.

5. Supplier listings and accuracy

Suppliers are responsible for the accuracy of their own listings — business name, pricing, availability, portfolio photos, and descriptions of the services they offer. Listings must accurately represent the supplier's real business and real availability.

We don't independently verify every claim a supplier makes (aside from any features explicitly labelled "Verified"), so couples should use their own judgement — read reviews, ask questions, and confirm details directly with a supplier before booking.

6. Fees and commission

vow.day charges no commission and adds no platform fee to any booking. A couple pays the agreed price and nothing more. Card payments are processed by Stripe, and Stripe's own processing fee is deducted from the supplier's balance on each transaction — vow.day neither adds to that fee nor receives any part of it. vow.day's sole revenue from suppliers is the monthly subscription fee.

7. Supplier subscription

Suppliers on vow.day are subject to a monthly subscription fee of €45 per month, which provides access to the platform and ensures their profile is visible to couples in search results.

Founding Suppliers — the first 50 suppliers to join vow.day — receive a free subscription period of 12 months from the date they completed their registration. At the end of this free period, the standard €45 per month subscription applies automatically.

All other suppliers begin paying the €45 per month subscription immediately upon completing their onboarding.

Subscriptions are billed monthly via Stripe to the payment method provided during onboarding. If a subscription payment fails, the supplier's profile will be hidden from couples until payment is resolved. Suppliers can update their payment method at any time through their dashboard.

Suppliers may cancel their subscription at any time. Upon cancellation, their profile will be removed from search results at the end of the current billing period. vow.day reserves the right to suspend or terminate access for suppliers who fail to maintain an active subscription.

vow.day reserves the right to change the subscription fee with a minimum of 30 days written notice to affected suppliers.

8. Supplier visibility

A supplier's profile is visible to couples on vow.day only when their subscription is active or within a valid free founding period. Suppliers whose subscription is incomplete, past due, or cancelled will not appear in search results, the homepage, or any couple-facing recommendation until their subscription is resolved. This applies regardless of whether the supplier has completed Stripe Connect onboarding.

9. Payment structure

When a couple confirms a booking, a deposit is collected immediately through the vow.day platform. The deposit percentage is set by the supplier and displayed clearly on their profile and on the booking page before a couple confirms. The minimum deposit is 10% of the agreed fee and the maximum is 50%. The remaining balance may be paid in instalments through the platform at a schedule agreed between the supplier and couple.

Payouts to suppliers are processed through Stripe Connect. Once a deposit or balance payment clears, it typically takes around a week for funds to reach the supplier's bank account, depending on Stripe's payout schedule and the supplier's own bank processing times. vow.day does not control, and is not responsible for, Stripe's payout timing.

10. Off-platform arrangements and platform conduct

vow.day doesn't prohibit couples and suppliers from arranging services or payments outside the platform once they've been introduced through vow.day. But our protections, policies, and dispute resolution process only apply to bookings and payments made through the platform — any arrangement made outside vow.day, including direct bank transfers, cash payments, or contracts arranged independently, is entirely a matter between those two parties, and vow.day accepts no responsibility and has no liability for any dispute, loss, or issue arising from it.

Separately from the point above, you may not use vow.day's in-app messaging system to solicit or arrange an off-platform payment before a booking has been confirmed on the platform. This isn't a restriction on what you do after you've connected — it's a rule about how our own messaging feature may be used. Attempting to bypass this via in-app messages is treated as a breach of these Terms and may result in message removal, listing suspension, or account termination, at our discretion. Couples and suppliers are free to exchange phone numbers, email addresses, or other contact details in messages whenever they choose, including before a booking is confirmed — see Section 15.

11. Contract hierarchy

Suppliers on vow.day may send contracts to couples through the platform's contract system. Where a contract has been signed by both parties through vow.day, that contract takes priority— it governs the service terms, cancellation policy, and payment schedule between the couple and supplier, ahead of the default policy set out below. Where no signed contract exists, vow.day's standard cancellation and refund policy (Section 12) applies automatically as the fallback governing policy. In all cases, vow.day's payment and platform fee terms apply regardless of any separate supplier contract — a supplier's contract governs the service relationship only, not the payment rails.

12. Cancellation and refund policy

12.1 How a cancellation is made

A couple who has not yet paid a deposit may cancel a booking directly, and it ends immediately. There is nothing to refund and no decision to be made.

Once a deposit has been paid, a couple does not cancel the booking themselves. They submit a cancellation request to the supplier through vow.day, giving a reason. The booking remains active and the supplier's date remains held until the supplier responds, so that a couple cannot release a date a supplier is holding simply by asking. The supplier may accept the request, in which case the booking is cancelled and the refund they have determined is processed, or decline it, in which case the booking continues unchanged and the couple may raise a further request later.

If a supplier has not responded within 7 days, vow.day is notified and will follow the request up directly. A supplier cancelling their own booking takes effect immediately and does not require the couple's agreement.

Where a signed contract governs the booking (see Section 11), it is for the supplier to apply that contract's cancellation terms and determine the refund due under it. vow.day does not interpret a supplier's contract; it processes the refund the supplier determines and keeps a record of it.

12.2 What is refunded

Where no signed contract governs the booking (see Section 11), the following applies:

• If the supplier cancels a confirmed booking— the couple is entitled to a full refund of everything they've paid to date, including the deposit, and this is processed automatically when the supplier cancels. vow.day charges no commission or platform fee on bookings, so there is no vow.day fee to return. Suppliers are contractually obligated to return any funds they've received directly upon cancelling. vow.day will facilitate the return of any payment made through Stripe, but does not act as guarantor of a supplier's funds.
• If the couple cancels 12 months or more before the wedding date — the supplier retains the deposit. Any balance or instalment payments already made are returned to the couple.
• If the couple cancels between 6 and 12 months before the wedding date— the supplier retains the deposit. Any balance or instalment payments already made are returned at the supplier's discretion, in line with any cancellation terms the supplier has set out in their own contract or listing.
• If the couple cancels less than 6 months before the wedding date — the supplier retains the deposit and any balance or instalment payments already made. A supplier may still choose to refund some or all of it.

Where a refund is due, it is returned to the card the couple originally paid with. Refunds are drawn from any balance and instalment payments first, and from the deposit last.

Card processing fees are charged by Stripe and are not returned by Stripe when a payment is refunded. They are therefore non-refundable in any couple-cancellation scenario. vow.day does not charge a commission or platform fee on bookings.

13. Force majeure

Where a booking cannot proceed due to circumstances outside the control of either party — including but not limited to serious illness, bereavement, or a national emergency — the supplier may, at their discretion, offer a full refund or a credit toward rebooking. vow.day will waive its processing fee in confirmed force majeure scenarios. Each case is assessed individually.

14. Consumer rights

In line with the EU Consumer Rights Directive's requirements for distance contracts, couples may have a right to cancel within 14 days of booking. This right doesn't apply here: wedding bookings are contracts for services tied to a specific date, which fall within the Directive's exemption for date-specific services such as accommodation, transport, and catering (Article 16(l)).

At checkout, before confirming a booking, couples are shown and must actively confirm the following statement: "I understand this booking is for a specific date and I waive my 14-day cancellation right." A booking cannot be confirmed without this being actively checked — the waiver isn't implied by payment alone.

15. Contact detail policy

A couple's name and wedding date are visible to a supplier as soon as they make a booking request. vow.day's own contact-detail feature — showing phone number, email address, and shared location information directly in your dashboard — unlocks once the booking is confirmed. Before that, in-app messaging does not block or filter phone numbers, email addresses, or other contact details: couples and suppliers may exchange them directly in messages at any time, including before a booking is confirmed, entirely at their own discretion.

16. Prohibited conduct

You agree not to:

• Use the Service for any unlawful purpose, or in a way that infringes anyone else's rights.
• Post false, misleading, or defamatory information — including fake reviews or listings.
• Solicit or arrange off-platform payment via in-app messages before a booking is confirmed (see Section 10).
• Harass, threaten, or abuse other users, including through messages sent on the platform.
• Scrape, copy, or reuse content from the Service without permission.
• Attempt to interfere with, disrupt, or gain unauthorised access to the Service or its systems.

We may suspend or terminate accounts that breach these rules. Where the affected user is a business (a supplier), we'll give at least 30 days' notice and a stated reason before suspending or delisting them, except where the breach involves illegality, fraud, or an urgent risk to other users — in which case we may act immediately.

17. Intellectual property

The vow.day name, logo, and platform design are owned by us and may not be used without permission. Suppliers retain ownership of the photos, videos, and text they upload to their own listing, but grant us a licence to display that content on the Service (and in reasonable marketing of the Service) for as long as their listing is active.

18. Limitation of liability

vow.day provides the platform that connects couples and suppliers, but we're not responsible for the quality, safety, legality, or delivery of the services a supplier actually provides — that relationship and agreement is between the couple and the supplier.

To the maximum extent permitted by law, vow.day is not liable for any indirect, incidental, or consequential loss arising from your use of the Service, including disputes between a couple and a supplier. Our total direct liability to any user arising from their use of the Service is capped at the total fees paid by that user to vow.day in the 12 months before the claim arose.

Nothing in these Terms limits any liability that cannot legally be limited or excluded under Irish law.

19. Privacy and data

Our use of your personal data is described in our Privacy Policy, which forms part of these Terms.

20. Governing law

These Terms are governed by the laws of the Republic of Ireland, and any disputes arising from them will be subject to the exclusive jurisdiction of the Irish courts.

21. EU Digital Services Act representative

As an online platform, vow.day has appointed Data Protection Representative Limited (trading as DataRep) as its Legal Representative for the purposes of Article 13 of the EU Digital Services Act. If you want to raise a question about our compliance with the Digital Services Act, or report illegal content on the platform, you can contact DataRep at digitalrequest@datarep.com, quoting "vow.day / ampsync.uk" in the subject line.

22. Contact information

Questions about these Terms? Get in touch at hello@vow.day.

23. Changes to these terms

We may update these Terms from time to time as the Service evolves. If we make material changes, we'll update the "Last updated" date above. Continuing to use vow.day after changes take effect means you accept the updated Terms.